Booker - Trasnfers & Tours

FAQ


1. How do I make a booking and payment transfers?

You can perform your booking with the assistance of booking form located on the website booker.hr.

Please choose your starting point, destination, number of persons and date, click the mouse cursor on prices.

The link will show you different types of vehicles and transfer prices at one direction and return.

Select your transfer and follow the steps.

Payments can be made by cash or credit card.

2. What does the transportation price include?

One-way transportation price includes:

- transportation from the starting point to the destination,

- free access to Wi-Fi device,

- luggage transport,

- driver assistance for all problems and inquiries.

3. What if I have a greater number of luggage?

Your luggage is included in the price and it is recommended one large suitcase and one hand luggage per person. In case you have filled the capacity of all persons in the vehicle and a larger amount of luggage than recommended, please inform us, than we can send you an adequate vehicle with a larger luggage compartment. Price does not change because of the greater amount of luggage.

4. Are the transfer prices per person or per vehicle?

Transfer prices are always per vehicle and type of vehicle is determined by the number of passengers. You can pay your transfer to driver in Euro or Croatian Kuna.

5. What type of vehicle I can choose?

You can choose between standard 1-3, van 4-8, minibus 9-15 and bus 16-50. All our vehicles are newer generation vehicles.

6. How can I find my transfer upon arrival?

The driver comes to pick you up at your desired starting point. If the transfer should include the airport, ferry port and the like, driver awaits you at the check-out exit with your name and sign.

7. Is it smoking allowed in the vehicle?

Smoking is not allowed during transportation. At your request, the driver will take a break.

8. Why is it better to book a transfer than a regular taxi?

Booker offers transfer services at fixed prices. Your transfer expense in advance is determined and the price does not depend on the increased seasonal demand for taxi transport. Besides convenient and fixed prices, with the Booker you doesn't have to waste time looking for transportation on starting point.

9. Do I need to pay additionally if driver has to wait because of the flight delays?

If your flight is delayed, driver will be informed about the new schedule and wait you without any additional charge on the starting point.

10. What happens if I cancel my reservation?

You can cancel free of charge up to 24 hours before transfer.

11. Do you allow transfer for disabled people?

Unfortunately, we don't provide transport of persons with disabilities.

12. Does the price of transfer includes a tip for driver?

You decide whether you want to give your driver a tip.

13. Apart from transfers, may I book a trip with the Booker?

Booker apart from transfers offers the excursions all over the Croatia. Tours can be arranged with a driver or with a guide.

14. What if I lose my booking confirmation?

If you lose your booking confirmation, please contact us and you will get a new booking confirmation.

15. What kind of insurance do I have during the transfer?

You and your luggage are insured during the transport, but we recommended you extra insurance for the entire trip.

16. Is it allowed to transport pets?

It is possible to provide transport for your pet, but only if properly placed in travel box and put in luggage department of vehicle.

17. I can't find the answer to my question, what should I do?

If you can't find the answer to your question, feel free to contact customer support of the Booker,

on the telephone number: 00 385 (0)98 90 60 198.