FAQ
The meeting point of all tours is front of our office at the address Marulićeva 4, Split 21000.
The price typically includes transportation, insurance, a professional guide and entrance fees to attractions (depending on the tour package).
You can book a day trip via our website or by visiting our office in Split.
The minimum number of participants varies depending on the tour, but typically we require at least 4 people to organize a trip.
Yes, scheduled tours have specific departure times that are set in advance and cannot be changed.
Yes, it is possible to change the date or time of a scheduled tour if the request is made more than 24 hours before the tour departure. Changes cannot be made within 24 hours of the tour.
We recommend arriving on time for the scheduled tour. If you arrive late, it may not be possible to join the group, as the tour will have already started.
No, lunch or snacks are not provided on scheduled tours. However, there will be opportunities to stop for food and refreshments during the tour.
This depends on the tour. In some cases, it may not be possible to leave the tour early. If you need to get off early, please check with the guide before departure. If permitted, it will be at your own expense.
For private tours, the meeting point can be customized according to your preferences. It can be at your accommodation, a central location in Split, or another agreed-upon spot.
The price typically includes transportation, insurance, a professional guide and entrance fees to attractions (depending on the tour package).
You can book a private tour by contacting us directly via email, phone, or through our website. We recommend booking in advance to ensure availability.
Private tours can be organized for any number of people. There is no minimum number of participants required, as the tour is tailored to your preferences.
Yes, private tours are available year-round. However, availability may depend on weather conditions and the specific season, so it is advisable to check with us in advance.
Yes, for private tours, you can choose the departure time that best suits your schedule. However, for some tours, the departure time may depend on the distance and the time needed to visit all the planned attractions. In such cases, it may be necessary to start earlier to ensure you can fully enjoy the tour. We'll advise you on the ideal time when you book the tour.
Absolutely! Private tours are flexible, and you can include special requests or stops along the way. Let us know your preferences when booking, and we’ll do our best to accommodate them.
Croatia is well-connected with neighboring countries such as Slovenia, Hungary, Austria, Italy, and Serbia, making it easy to travel between these destinations by car, train, or bus. Additionally, there are many flight connections from major Croatian cities like Split, Zagreb, and Dubrovnik to other European and international destinations.
Yes, all meals are included in the price of the multi-day tour. This includes breakfast, lunch, and dinner for the entire duration of the tour.
The accommodation provided on the multi-day tour is luxurious, featuring 4- and 5-star hotels with excellent facilities to ensure a comfortable and enjoyable stay.
Yes, you can bring luggage with you. It's recommended to pack light for ease of travel, especially for tours that involve multiple destinations or activities.
Yes, transportation is provided for the entire duration of the multi-day tour, whether by bus, van, or another mode of transport. The details of transportation will be outlined in the tour itinerary.
It’s important to pack based on the weather and activities in the destinations you will visit. Comfortable walking shoes, weather-appropriate clothing, a hat, sunscreen, a camera, and a water bottle are essential. Be sure to check the tour details for any specific recommendations.
Contact details for the guide will be provided before or at the start of the tour. Typically, you will have the guide’s phone number or email for any questions or assistance during the tour.
Yes, there is a guide accompanying you throughout the multi-day tour to provide information, manage logistics, and ensure everything runs smoothly. In some cases, there may be different guides for different parts of the tour.
It’s best to arrive on time to join the tour from the beginning. However, if you're running late, you can contact the tour operator to see if it’s possible to join at a later point. Keep in mind that joining late may affect your ability to participate in some activities.
To receive a full refund, cancellations for multi-day tours must be made at least one month in advance.
The transportation price includes the transfer from the agreed pick-up location to your destination, fuel costs, tolls, parking fees (if applicable), and the services of a professional driver.
If you have more luggage than indicated during booking, please inform us in advance to arrange a suitable vehicle. Additional charges may apply if a larger vehicle is required.
The transfer price is per vehicle, not per person.
You can choose between standard 1-3, van 4-8, minibus 9-15 and bus 16-50. All our vehicles are newer generation vehicles.
The driver comes to pick you up at your desired starting point. If the transfer should include the airport, ferry port and similar, the driver awaits you at the check-out exit with your name and sign.
Smoking is not allowed during transportation. At your request, the driver can take a break.
Booker offers transfer services at fixed prices. Your transfer expense in advance is determined and the price does not depend on the increased seasonal demand for taxi transport. Besides convenient and fixed prices, with Booker you do not have to waste time looking for transportation at your starting point.
If your flight is delayed, the driver will be informed about the new schedule and await you without any additional charge at the starting point.
Cancellations made at least 24 hours in advance are eligible for a full refund. If the cancellation is made within 24 hours of the tour departure or in the event of a no-show, no refund will be provided.
Unfortunately, we don't provide transport for persons with disabilities.
If you lose your booking confirmation, please contact us and you will get a new booking confirmation.
It is possible to provide transport for your pet, but only if properly placed in a travel box and put in the luggage department of the vehicle.
We recommend booking transfers at least 24–48 hours in advance to ensure availability.
Yes, our transfers are available 24/7 to accommodate your schedule.
Yes, multiple stops can be arranged upon request, but additional charges may apply.
Yes, child seats and other special equipment are available upon request. Please let us know your requirements during booking.
Yes, our drivers speak English, and some may speak additional languages. If you have specific language requirements, let us know during booking.
Yes, we provide international transfers to neighboring countries. Contact us for more information and pricing.
Unfortunately, Wi-Fi is not available in the vehicles at this time.
Yes, all our vehicles are air-conditioned for your comfort.
Payment options include cash, credit card, or online payment. You can select your preferred method during booking.
You can contact us via phone or email.
The price includes the bus, a professional driver, and basic mileage for the agreed itinerary, and also tolls and parking.
Yes, all our bus rentals include a professional, licensed driver to ensure a safe and smooth journey.
Our buses can accommodate anywhere from 17 to 53 passengers, depending on the vehicle size.
No, all fees for fuel, tolls, and parking are included in the rental price. There are no hidden charges.
Yes, we can accommodate multiple stops or customize the route to fit your needs. Please share your itinerary in advance for proper planning.
Yes, we offer buses for multi-day trips. The cost will include driver accommodations and any additional mileage.
We recommend booking at least two weeks in advance, especially during peak travel seasons.
Yes, we provide international travel services, depending on the destination. Please inquire in advance for the necessary arrangements.
Our buses are equipped with air conditioning, comfortable seats, and ample storage.
Yes, you can bring food and drinks on the bus; however, consuming them during the journey is not allowed to ensure cleanliness and comfort for all passengers.
Child seats and special equipment can be provided upon request. Please let us know your requirements in advance.
Cancellations made more than 7 days before the trip are eligible for a full refund. Cancellations within 7 days may incur a fee.
No, our buses are not wheelchair accessible at this time. We recommend contacting us to discuss alternative arrangements if needed.
In the unlikely event of a breakdown, we will provide a replacement vehicle as quickly as possible to minimize disruption to your journey.
No, smoking is strictly prohibited on all our buses for the comfort and safety of all passengers.
We accept payments via bank transfer, credit card, and other secure methods. Full payment is required before the trip.
Yes, our drivers speak English, and some may speak additional languages. Please let us know if you have specific language requirements.
No, all our buses are rented with a professional driver for safety and legal reasons.
You can contact us via phone or email.
The price includes the yacht rental, basic amenities, crew salaries, fuel, and applicable taxes. However, additional expenses like food, beverages, port fees, and special requests may not be included unless specified in the charter agreement.
Yes, crew members, including the captain and other staff (such as a chef or deckhands), are included in the charter.
It is recommended to book at least 3-6 months in advance, especially during peak seasons, to ensure availability and flexibility in choosing your yacht and itinerary.
Cancellations must be made at least one week (7 days) before the charter start date to receive a refund, subject to the terms and conditions of the specific charter agreement. Late cancellations may result in partial or full loss of the payment.
Yes, fuel is included in the price of the charter, covering standard cruising as outlined in the agreed itinerary. Additional fuel costs may apply for extended routes or higher speeds.
Yes, you can customize the itinerary to suit your preferences, subject to weather conditions and regulations.
No, meals and beverages are not included in the price of the charter. Guests can either arrange for catering services, select provisions in advance, or bring their own food and drinks on board.
Yes, you can bring your own food and beverages.
Yes, we offer Wi-Fi, though availability and speed may vary depending on your location.
Yes, the capacity varies by yacht.
You’ll need a valid ID or passport and, in some cases, a visa for specific destinations. If bareboating, a valid skipper's license or certification is required.
Yachts are available year-round, but availability may vary based on the destination and weather conditions.
Pack light, breathable clothing, swimwear, non-slip shoes, sunscreen, hats, and personal items.
Smoking is prohibited inside the yacht for safety and maintenance reasons. However, it is allowed in designated outdoor areas, subject to the captain's approval.
Captains prioritize safety and may adjust the itinerary or anchor until conditions improve. Refunds or rescheduling are uncommon but can be negotiated depending on the circumstances.
Yes, luxury yachts are equipped with air conditioning, entertainment systems, jacuzzis, and other high-end amenities. Details depend on the specific yacht.
Yes, captains and crew speak English, and many are fluent in other languages as well.
Guests usually board at the designated marina at the agreed time. Crew members will assist with luggage and orientation. Disembarkation follows a similar process, typically in the same or a nearby port.
